This website is operated by Shoulderenergy, Rue Saint-Michel 29, 1000 Bruxelles, Belgium. Contact: +3225887710, info@shoulderenergy.world.
We collect name, email, optional phone number, message content, and cookie preference settings. Data is processed to handle customer requests, support service quality, comply with legal duties, and maintain website security.
Processing is based on consent, contract-related communication, legitimate interests in service continuity and platform security, and legal obligations where applicable under GDPR and Belgian data protection rules.
If technical providers process data outside the European Economic Area, safeguards such as standard contractual clauses or equivalent legal mechanisms are applied where required.
You may request access, correction, deletion, processing restriction, portability, and objection. You may also withdraw consent at any time for consent-based processing without affecting prior lawful processing.
Contact form data is retained for up to 24 months after the latest communication unless law requires longer retention. Technical logs and security records are retained for up to 12 months.
We use HTTPS transport security, access controls, least-privilege handling, and periodic review of technical safeguards. Data is processed only for stated purposes and by authorized personnel.
You can contact us first for resolution. You may also submit a complaint to the Belgian Data Protection Authority at rue de la Presse 35, 1000 Brussels, Belgium, or through its official channels.