Refund requests can be submitted within 14 calendar days from delivery date, unless mandatory local law provides a different timeframe.
Products must be returned in the original package with purchase confirmation. Opened or damaged items may be reviewed under applicable consumer rules.
Send your order details and request to info@shoulderenergy.world. Our team will provide return instructions and processing updates.
Approved refunds are processed using the original payment method within 14 business days after item verification and completion of required checks.
Nothing in this policy limits mandatory rights under Belgian consumer law and applicable European Union distance-selling and withdrawal provisions.